Support Chat

Q: When will my order be shipped?

Packages are shipped within 1-2 business days after receiving of payment. That depends on how many orders we receive daily. We do not work during the Weekend and Holidays. Orders are shipped from two locations:

- Brooklyn, NY, USA (All Baked goods are freshly made and shipped from Brooklyn by Kopko's Bakery)

- our warehouse in Poland

If you add to your cart fresh baked goods as well as the other products from our store,  your shopping cart will split in two separate shippings, the payment will not split but will be taken for all products at the same time. 

Q: When will my order arrive?

Orders shipped from Europe arrive in 10 to 21 business days. Packages are shipped via AIR MAIL with tracking. We will provide you with a link to track your package online. 

Baked goods shipped from Brooklyn by USPS (United States Postal Service) arrive in 1 to 5 days in the US.

Transit time depends on your localization.

Tracking number will be provided for all packages shipped

Q: How much is shipping?

Orders shipped from Europe (Air Mail): Orders weighting less or equal to 1kg (2,2lb) Shipping fee is $9 per order. If the order is heavier than 1 kg (2,2 lbs) than ¢0.5 is added to every additional 100gr (0,22lb) During "checkout" (before payment and finalizing the order) you will receive the exact price for the shipment.

Orders shipped from Brooklyn, NY: For the baking goods shipped from Brooklyn we charge $7 for shipping and handling purpose (to most U.S. States), $10 to the West Coast in USA.  For Canada orders and international the shipping costs are higher. 

Q: How to save on shipping? 

We have separate shopping carts for Bakery and for other groceries. Either one of the shopping cart with $50 or more will qualify for a free shipping. The offer is only for USA territory.

Q: How we pack orders?

Boxes are amply sized and your items are well-protected. We carefully pack all items using ziplock plastic bags/bubble bags. We always pack and ship every item with the utmost care, in the sincere hope of your complete satisfaction.

Payment

For the payment purposes we use International trustful and secure online payment software-  Stripe & PayPal

Our website is fully secured.

We do not keep or store any of your credit card information.

To make a payment for the order you will be redirect to the Stripe platform or PayPal platform.